What is typically the first action taken during an incident response?

The first action taken during an incident response is to confirm the occurrence of the incident. This step is critical because it establishes whether there is a legitimate security incident that requires further investigation and response. By confirming the incident, the response team can assess the scope and severity of the issue, determining the necessary resources and actions required to address it effectively.

Early confirmation also helps in preventing unnecessary escalation of resources and ensures that subsequent actions are based on actual evidence of an incident, rather than assumptions. It sets the stage for a structured incident response by providing clarity on what is happening, allowing the team to prioritize their efforts and communicate effectively with stakeholders and management.

Documentation of policies, notifying upper management, and starting a public relations campaign are all important components of incident management but follow the initial verification of an incident. They rely on the understanding that a real incident has taken place, which is why confirming the incident is the foundational step in any effective incident response strategy.